When you need care, can you get it?
Can you afford visits to the GP? Get a health appointment when needed? See a specialist? Receive treatment in time? Each step matters—and improving one part of the system needs the people and services to make it work.
New Zealand has strengths in health outcomes, alongside barriers to getting care. This page brings together official evidence, findings from our analysis of 6,164 health headlines, and seven parties’ proposals to ask: what would make care easier to get, and how would we know it was improving?
Official statistics, media coverage and party proposals answer different questions. Their sources, dates and limitations are identified below.
Where does access break down?
A lower fee helps only if you can get an appointment. A referral helps only if it leads to the assessment or treatment you need. These are the points where policy promises meet patients’ experience.
Can you afford GP visits?
14.9% of adults
About one in seven adults reported that cost prevented a GP visit in the previous 12 months.
The policy test: Who would pay less, and would the change cover people who need frequent care?
Source: New Zealand Health Survey 2024/25.
Can you get an appointment?
25.5% of adults
About one in four adults reported that the time taken to get an appointment prevented a GP visit.
The policy test: Who will provide the extra appointments, where, and how soon?
Source: New Zealand Health Survey 2024/25.
Who reaches the waiting list?
A declined referral can leave someone outside the count.
Some patients are referred by their GP but are not accepted for a specialist appointment. They therefore do not appear on that waiting list. To understand access to care, we need to know both how long accepted patients wait and how many people needing specialist care cannot get onto the list.
The policy test: Are more people getting timely assessment and treatment—including those previously unable to reach the list?
Source: Social Herds health media report. The report examines news stories about declined referrals; it does not provide a national count.
Who faces the greatest barriers?
Access is unequal.
Cost prevented a GP visit for 18.7% of Māori adults and 25.1% of Pacific adults, compared with 14.9% of adults overall.
The policy test: Will improvements reach the people facing the greatest barriers, and will the gaps narrow?
Source: New Zealand Health Survey 2024/25.
The survey percentages describe adults reporting barriers during the previous 12 months. They are not counts of people currently waiting for treatment.


